Arriva Trains Wales have invested in new hand held contactless ticketing systems for use on trains across the network.
To safely secure these valuable devices and meet Card Payment Industry regulations (CPI), Arriva contacted iLockerz for a solution.
Arriva Trains Wales operate on a network stretching
countrywide from Anglesey to Cardiff, many stations are in remote locations or
are unmanned. Stations that are manned have operating hours meaning that
outside of these hours’ conductors cannot access the equipment needed in a
secure and auditable way.
There were additional factors with conductors taking their breaks
and having to carry valuable equipment with them and the issue of equipment
reliability, with handheld devices needing regular charging.
Finally, by using the card payment machines Arriva had to
comply with CPI regulations, although no data is stored on the devices they
still have the capability to receive payment and could be a risk in the wrong
iLockerz worked with Arriva to understand the challenges and
requirements they had and provided a mobile device iLockerz system with built-in
bespoke software to allow collection and return configurations as well as bring
your own device mode for securing devices while staff are taking breaks.
The system was successfully piloted at Treherbert station
and Arriva Trains Wales have since ordered a further 8 systems to be deployed
across the network.
Hughes, Senior Conductor Manager, at Arriva Trains Wales said: “Our new ticket
vending machines bring us up to date with the latest technology in the industry
and protecting this equipment and complying with industry regulations is
paramount to us.
continues: “By rolling out the iLockerz systems across multiple stations we can
ensure the safety, security and importantly reliability of these valuable
pieces of equipment. The pilot was extremely successful and proved to not only
meet our requirements, but exceeded them with bespoke software and reporting functions. It’s great to know that we
have invested in a system that can develop and as our requirements change, the
system is ready to grow with us.”
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