Baylis ARC

Baylis Accident Repair Centre Transforms Key Management with KeyTracker

Baylis Accident Repair Centre faced persistent challenges in managing their key inventory system. Keys often went untracked, forcing employees to rely on cumbersome manual processes that impacted productivity. To improve operations and establish a more organised, efficient workflow, Baylis turned to KeyTracker for a reliable mechanical solution.

Challenges:

Before integrating KeyTracker’s system, Baylis Accident Repair Centre encountered several key management issues, including:

• Manually numbering vehicles – A time-consuming process prone to mistakes.
• Using paper key tags – Unorganised and easily damaged, adding to inefficiencies during vehicle handling.
• Standard locked cabinets – These generic storage solutions offered limited security.
• Lack of accountability – No way to track who was using the keys, creating delays and potential mismanagement.

These challenges led to frustration and wasted time among the staff, highlighting the urgent need for a streamlined solution.

Solution:

KeyTracker provided Baylis Accident Repair Centre  with a customised mechanical solution designed to address their key management issues. The implementation included:

• A Mechanical Peg-in, Peg-out Board - provides a simple, user-friendly system for keeping track of key usage.
• The ability to trace vehicle movement - seamlessly tracing vehicle movement through each department, ensuring smooth transitions during servicing.
• A centralised key storage system - creating an organised and secure location for all keys.

This robust system brought structure and accountability to Baylis’s operations, improving day-to-day workflows and operational efficiency.

Results:

With KeyTracker’s system in place, Baylis Accident Repair Centre has experienced significant improvements across key areas:

• Enhanced key and vehicle management – Staff members now locate keys quickly and accurately, eliminating unnecessary delays.
• Simplified booking process – Vehicles are now easier to log, track, and manage, both upon arrival and during servicing.
• Improved staff productivity – Employees save time with the efficient key management system, allowing them to focus on other important tasks.

The KeyTracker solution has not only resolved Baylis’s initial challenges but also streamlined their vehicle management processes, ultimately creating a more seamless customer experience.

“The handling of keys and vehicles has improved since the system was installed. The best thing about the system is its ability to track vehicles through each department. Keys are always safely stored at all points of repair and are in the correct position, providing ease at handover. We have received fantastic customer service! Questions were answered, and orders fulfilled—often with next-day deliveries.”

- Louise Green, ARC Customer Advisor at Baylis ARC