Cornwall Partnership NHS Foundation Trust

Cornwall Partnership NHS Foundation Trust is an NHS community and mental health provider trust. They deliver care to people at home or in a hospital to improve their physical and mental health. The organisation also provides specialist support to people with dementia and a learning disability. They wish to fulfil their vision of providing outstanding care for all.

Challenges:

Before being introduced to KeyTracker, Cornwall Partnership NHS Foundation Trust used a sign-out sheet to manage its essential keys and assets. Not only did this process raise security concerns, but using a paper process would cause many issues, such as people forgetting to sign in and out. Also, the paper could be misplaced, accidentally thrown away, or damaged.

Solution:

To solve this dilemma, Cornwall Partnership NHS Foundation Trust contacted KeyTracker to learn more about our key management systems. After careful deliberation, the organisation purchased an Electronic Key Cabinet to manage their essential keys and alarms. Since implementing the system, they now have real-time reports informing the admin user of who has each key at that very moment. If keys are not returned promptly, admin users will know exactly who to find or contact. Therefore, the immediate visual on each transaction enforces accountability amongst the group. The newly enforced accountability helps to prevent the keys from going missing.

“I would recommend KeyTracker’s system; the name says it all. From a staff safety point of view, we are no longer short of keys and alarms. KeyTracker’s machine keeps our expensive alarm bundles very secure. Additionally, the keys and alarms are accessible to all staff departments in one location. Approximately 150 people use our KeyTracker machine, and users save roughly 15 minutes due to not having to locate the key security person anymore.

I cannot fault the after-sales and support with KeyTracker.  The technical support is very good, and there is nothing too much trouble.  Lisa in aftersales is fantastic; she is very efficient and prompt with all my enquiries and always in such a cheerful way.”